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Terms of Service

Effective Date: March 2026 Last Updated: March 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and Revenant Systems LLC, doing business as SalesSavant ("SalesSavant," "we," "our," or "us"). By creating an account, accessing, or using the SalesSavant platform ("Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

SalesSavant is an AI-powered sales coaching platform that integrates with communication platforms such as Zoom to help sales teams improve performance. The Service includes:

  • Call Analysis: Automated analysis of sales call recordings and transcripts using artificial intelligence
  • Coaching Insights: AI-generated coaching recommendations, performance scores, and action items
  • Team Management: Tools for managing sales teams, tracking performance, and organizing coaching workflows
  • Integrations: Connections to third-party communication and CRM platforms
  • Reporting: Dashboards and reports for sales performance metrics and trends

The specific features available to you depend on your subscription plan.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account and provide accurate, complete, and current information. You agree to update your account information promptly if it changes.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately at support@salessavant.ai if you suspect unauthorized access to your account

3.3 Organization Accounts

If you create or manage an organization account, you are responsible for:

  • Managing team member access and permissions
  • Ensuring all users within your organization comply with these Terms
  • The actions of all users you invite to your organization

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. Plan details, features, and pricing are available on our website and within the application. We reserve the right to modify pricing with 30 days' advance notice.

4.2 Payment Processing

Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service. We do not store your payment card details on our servers.

4.3 Billing Cycle

Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew at the end of each billing cycle unless cancelled.

4.4 Cancellation

You may cancel your subscription at any time through the billing settings in the application. Upon cancellation:

  • Your access continues until the end of the current billing period
  • No partial refunds are provided for unused time within a billing period
  • Your data is retained for 30 days after account closure, then permanently deleted (see our Privacy Policy for details)

4.5 Refunds

All subscriptions provide immediate access to the Service and its features. Refunds are not provided for partial billing periods. If you believe you have been charged in error, contact support@salessavant.ai within 30 days of the charge.

5. Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms. You agree to:

  • Use the Service in compliance with all applicable laws and regulations
  • Obtain all necessary consents for recording and analyzing calls, as required by applicable law
  • Ensure that your use of third-party integrations complies with the respective third-party terms of service
  • Not resell, sublicense, or provide access to the Service to any third party without our written consent

6. Recording Consent and Compliance

6.1 Your Responsibility

You are solely responsible for complying with all applicable laws regarding call recording and monitoring, including but not limited to:

  • Federal and state wiretapping and eavesdropping laws
  • Two-party or all-party consent requirements where applicable
  • International data protection regulations (e.g., GDPR)
  • Industry-specific regulations

6.2 Notification Requirements

You must ensure that all participants in recorded calls are properly notified and have provided any required consent before recording begins. SalesSavant does not provide legal advice regarding recording consent requirements.

6.3 Indemnification for Recording Compliance

You agree to indemnify and hold SalesSavant harmless from any claims, damages, or liabilities arising from your failure to obtain proper recording consent or comply with applicable recording laws.

7. Prohibited Conduct

You agree not to:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Circumvent, disable, or interfere with security features of the Service
  • Use the Service to transmit malware, viruses, or other harmful code
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to gain unauthorized access to the Service or its related systems
  • Use the Service to harass, abuse, or harm others
  • Scrape, crawl, or use automated means to extract data from the Service beyond what is provided through our application interface
  • Use the Service for any illegal purpose or in violation of any applicable law
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
  • Upload or transmit content that infringes any intellectual property rights
  • Upload or process protected health information (PHI) as defined under HIPAA, or any data subject to similar healthcare data protection regulations, without first executing a separate Business Associate Agreement (BAA) with SalesSavant. The Service is not designed or intended for use with PHI absent such an agreement.

8. Third-Party Integrations

8.1 Zoom and Other Platforms

The Service integrates with third-party platforms such as Zoom. Your use of these integrations is subject to:

  • The respective third-party's terms of service and privacy policies
  • Your authorization of SalesSavant to access data through the third-party's API

8.2 Scope of Access

When you connect an integration, you authorize SalesSavant to access and process data as described in our Privacy Policy. All integration access is read-only; we do not modify, create, or delete data in your connected accounts.

8.3 Third-Party Availability

SalesSavant is not responsible for the availability, accuracy, or functionality of third-party services. Changes to third-party APIs or terms may affect the functionality of our integrations.

9. AI-Generated Content

9.1 Nature of AI Analysis

The Service uses artificial intelligence to analyze call transcripts and generate coaching insights. You acknowledge that:

  • AI-generated analysis is provided for informational and coaching purposes only
  • AI outputs may contain inaccuracies, errors, or incomplete information
  • AI analysis is not a substitute for professional judgment, human review, or expert advice
  • Performance scores and recommendations are generated by automated systems and should be used as one input among many in coaching and management decisions

9.2 No Guarantee of Accuracy

We make reasonable efforts to ensure the quality of AI-generated content, but we do not guarantee its accuracy, completeness, or reliability. You are solely responsible for any decisions made based on AI-generated analysis.

9.3 Non-Uniqueness of Outputs

AI-generated outputs (such as summaries, scores, and coaching recommendations) are not unique to your account. Other users analyzing similar conversations may receive substantially similar outputs. You acknowledge that AI outputs do not constitute original works of authorship and you waive any claims based on the similarity of outputs generated for different users.

9.4 No Training on Your Data

Your call recordings, transcripts, and analysis results are never used to train or improve AI models. See Section 4 of our Privacy Policy for full details.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its software, design, documentation, branding, and all related intellectual property, is owned by Revenant Systems LLC (d/b/a SalesSavant) and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without our written permission.

10.2 Your Data

You retain all ownership rights to your data, including call recordings, transcripts, and any content you upload to the Service. By using the Service, you grant SalesSavant a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service as described in our Privacy Policy.

10.3 Feedback

If you provide suggestions, feedback, or ideas about the Service, we may use them without obligation to you.

11. Confidentiality

11.1 Your Confidential Information

We treat your call recordings, transcripts, analysis results, and business data as confidential information. We will not disclose your confidential information except as described in our Privacy Policy or as required by law.

11.2 Security Measures

We implement industry-standard security measures to protect your data, including encryption at rest (AES-256) and in transit (TLS 1.2+), role-based access controls, and audit logging. See Section 6 of our Privacy Policy for full details.

12. Service Availability

12.1 Uptime

We use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted or error-free access.

12.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable advance notice of planned maintenance windows when possible.

12.3 Force Majeure

We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including natural disasters, power outages, internet disruptions, government actions, pandemics, or acts of terrorism.

13. Limitation of Liability

13.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESSAVANT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

13.3 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO SALESSAVANT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.4 Exceptions

The limitations in this section do not apply to (a) either party's indemnification obligations, (b) either party's breach of confidentiality obligations, or (c) claims arising from your violation of Section 7 (Prohibited Conduct).

14. Indemnification

You agree to indemnify, defend, and hold harmless SalesSavant, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or regulation
  • Your failure to obtain proper recording consent (Section 6)
  • Any content you upload to the Service that infringes third-party rights

15. Termination

15.1 Termination by You

You may terminate your account at any time through the account settings in the application or by contacting support@salessavant.ai.

15.2 Termination by Us

We may suspend or terminate your access to the Service if:

  • You breach these Terms
  • Your use poses a security risk to the Service or other users
  • We are required to do so by law
  • Your account has been inactive for an extended period

We will provide reasonable notice before termination unless immediate action is required for security or legal reasons.

15.3 Effect of Termination

Upon termination:

  • Your right to access the Service ceases immediately
  • Your data will be retained for 30 days, then permanently deleted (except as required by law)
  • Any outstanding payment obligations survive termination
  • Sections 6, 7, 9, 10, 11, 13, 14, 17, 18, and 19 survive termination

16. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes via:

  • Email notification to account administrators
  • In-app notification
  • Updated "Last Updated" date on this page

Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

17.2 Dispute Resolution

Any disputes arising out of or related to these Terms shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may pursue resolution through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English.

17.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Export Controls

You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations (EAR) and sanctions programs administered by the U.S. Office of Foreign Assets Control (OFAC). You represent and warrant that:

  • You are not located in, or a national or resident of, any country subject to U.S. trade sanctions
  • You are not on any U.S. government restricted end-user list
  • You will not use the Service for any purpose prohibited by applicable export control laws

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and SalesSavant regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

19.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

20. Contact Us

For questions about these Terms:

  • Legal Entity: Revenant Systems LLC (d/b/a SalesSavant)
  • Email: support@salessavant.ai
  • Website: https://www.salessavant.ai/contact

Document Version: 1.0 Last Updated: March 2026